Quick answers about collision repair at Oxmoor Collision Center in Louisville, KY. Estimates are free and walk-in, you choose your repair shop, and we’re certified by Honda, Ford, Toyota, GM and other major carmakers, including aluminum repair for Ford, Lincoln, Audi, Porsche, Jaguar and Land Rover. Call 502-423-3980 or get a free estimate.
Estimates
Do I need an appointment for an estimate?
No. Free estimates are walk-in, Mon-Fri 7:30 AM-6:00 PM and Sat 8:00 AM-12:00 PM. You can also request a free estimate online or book a time.
Is the estimate free?
Yes. Every estimate is free and lists each part and repair step, so you and your insurer can see exactly what the repair includes.
Can I drive my car after an accident?
Only if it is safe. If lights, steering, brakes, wheels or warning lights are affected, don’t drive it. Call our 24-hour towing line at (502) 955-5955.
Insurance and claims
Can I choose my own repair shop?
Yes. Your insurance company may suggest a shop, but the choice is yours. Oxmoor Collision Center works with all major insurance companies and handles the claim paperwork. See insurance partners and insurance claims.
What is insurance steering?
Steering is when an insurer pushes you toward its preferred shop, for example by saying the repair will take longer, cost more or not be guaranteed if you go elsewhere. Those statements are often misleading. If you hear them, call us and we’ll help.
Do I have to use a drive-in claims center?
No. You can ask your insurer to inspect the vehicle at the shop you choose, and adjusters inspect vehicles at Oxmoor Collision Center every day.
Do you work directly with my insurance company?
Yes. We send photos and the estimate to your insurer, ask for approval of any hidden damage we find, and keep you updated through the claim.
OEM certifications
Which carmakers certify Oxmoor Collision Center?
We’re certified by Honda, Ford and Lincoln, Toyota, GM (Chevrolet, Buick, GMC and Cadillac), Mazda, Hyundai, Chrysler, Dodge, Jeep and Ram, Audi, Porsche, and Jaguar and Land Rover. See all our OEM certifications.
What does an OEM certification mean?
The carmaker has checked that the shop has its required training, tools and equipment, and that it follows the carmaker’s repair procedures. Most programs re-audit shops regularly.
Do you use genuine OEM parts?
We follow the carmaker’s procedures, which often require genuine parts for safety and structural repairs. Your estimate shows which parts are used, and we’ll explain your options and what your policy covers.
Aluminum repair
Which brands are you certified to repair in aluminum?
Ford, Lincoln, Audi, Porsche, Jaguar and Land Rover. See certified aluminum collision repair.
Why does aluminum need a certified shop?
Aluminum is often riveted and bonded instead of welded, reacts badly to heat, and corrodes if steel dust touches it. Carmakers require a separate aluminum area, special tools and trained technicians.
Can you repair aluminum parts on other brands?
Yes. We repair or replace aluminum parts on Honda, Chevrolet, GMC, Jeep, Ram and other brands exactly as each carmaker’s procedures require.
Repair process
What should I do right after an accident?
Make sure everyone is safe, call the police, take photos, and exchange insurance information. Then call us at 502-423-3980 and we’ll help you start the claim.
Can I get a rental car?
Yes. Enterprise has an office on site, so you can pick up a rental when you drop off your vehicle.
How long will my repair take?
It depends on the damage and parts availability. We give you a timeline with your estimate and update you if it changes. See our repair process.
Warranty
Who guarantees the repair?
The repair shop does, not the insurance company. Oxmoor Collision Center backs its repairs with a limited lifetime warranty for as long as you own the vehicle.
What does the warranty cover?
Our workmanship and paint on the repaired areas, for as long as you own the vehicle. Ask us for the written warranty with your repair.
Hours and location
Where is Oxmoor Collision Center?
11505 Electron Dr, Louisville, KY 40299, serving St. Matthews, Lyndon, Middletown and Jeffersontown.
What are your hours?
Mon-Fri 7:30 AM-6:00 PM, Sat 8:00 AM-12:00 PM, closed Sunday. Towing is available 24 hours at (502) 955-5955.
Get a free collision repair estimate
Oxmoor Collision Center is at 11505 Electron Dr, Louisville, KY 40299. We serve St. Matthews, Lyndon, Middletown and Jeffersontown. Free estimates, no appointment needed. Enterprise rentals and insurance adjusters are on site. If your vehicle can’t be driven, call our 24-hour towing line at (502) 955-5955.
Call 502-423-3980
Mon-Fri 7:30 AM-6:00 PM | Sat 8:00 AM-12:00 PM | Sun closed
Get a free estimate
Certified aluminum repair: Aluminum collision repair (all brands) | Ford aluminum | Lincoln aluminum | Audi aluminum | Porsche aluminum | Jaguar aluminum | Land Rover aluminum
Aluminum parts on other brands: Honda aluminum parts | Chevrolet aluminum parts | GMC aluminum parts | Jeep and Ram aluminum parts
Brand collision repair: All OEM certifications | Ford | Lincoln and Ford | Audi | Land Rover | Honda | GM | Chevrolet | Chrysler, Dodge, Jeep and Ram | Frame repair
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