The Oxmoor Collision Service Process

Being involved in an accident is a stressful situation no matter the degree of damage. We want our customers to thoroughly understand the post-collision repair process at Oxmoor Collision of Louisville.



Our Collision Center Process

Overview of Our Process

The following outline explains how we determine the necessary steps for each vehicle.

  • Customer and vehicle comes into the shop
  • The vehicle goes into Triage (Damage Analysis) – the vehicle is dismantled, and a meticulous damage assessment takes place looking for all visible and hidden damage
  • Information gathered is looked at by an estimator which is relayed to the insurance company
  • Parts needed are confirmed and ordered
  • The vehicle is put into the repair process including grading the vehicle:
    • Speed Lane – In and out in 24 hours, generally under $1500 – Try our Rapid Repair Center for in and out service!
    • Does not require uni-body repairs (structural/frame)
    • Light structural/frame and generally panel replacement
    • Heavy collision vehicle – needs extensive uni-body repairs

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After our body technicians have completed structural, mechanical, and sheet metal work, the vehicle heads to our paint department. The focus here is on duplicating the original color match, durability, and appearance. Restoring your car to a showroom appearance is a multi-step process with labor and time matching the degree of damages. After the damaged metal and plastic body areas are repaired, a variety of cleaners and primers are applied to the affected areas to ensure proper adhesion of the paint and clear coat. Our paint system is matched by computer technology and mixed in-house and is guaranteed for life.

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Certified Collision Repairs

Collision-damaged vehicles must be refinished in a controlled environment. All of our paint and body technicians have attended I-CAR and ASE training. They have achieved the highest level of certification and have an obsessive attention to detail that serves their role as highly qualified collision repair professionals.

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Frame & Unibody

Oxmoor Collision of Louisville has the latest state-of-the-art equipment such as Genesis 2 Laser Measuring Systems. The Genesis system not only ensures that repairs are done to correct specifications, but it also documents them in the form of an easy-to-read printout. This system is precise to 1/1000th of an inch.

Get Your Free Estimate

We offer free estimates so that you don’t have to worry about coming out of pocket during a difficult time. Our free estimates are backed up by our guarantee that the price we quote will be the price you pay. When you’ve been involved in an accident, the last thing you need is to worry about hidden fees or charges.

Schedule Your Appointment

Once you have your estimates lined up, you can make your appointment with our service department. Scheduling an appointment gives our staff the time they need to get together all of the parts we need to complete your repairs and get your vehicle back in working conditions. We will be able to give you a good idea of how long it will take to complete the repairs as well. Our goal is to make sure that your vehicle is in the shop no longer than is absolutely required.

Make Sure All Your Questions Are Answered

Once you drop off your vehicle, make sure that all of your questions are answered. This is to give you the peace of mind you need while you are waiting for your car to be repaired. We will be working with your insurance company throughout the repair process so that you don’t have to worry. If a question comes up after you leave, feel free to call us at any time! We will make sure you have the answers you are looking for.

Oxmoor Collision Process


If You Live near Louisville, Oxmoor Collision Center Is the Place to Go!

If you live in the Louisville, Jeffersontown, Lyndon, or St. Matthews areas, Oxmoor Collision Center is the place to go if you have been in an accident. We are here to help you get your vehicle back on the road. We are fully certified by many of the largest auto manufacturers. This gives you the peace of mind you need, knowing that your vehicle will be brought back to the manufacturer’s original standards. Come and see us today!

Get a Free Estimate


Oxmoor Collision is located at: 11505 Electron Dr • Louisville, KY 40299

Contact Us

Main 502-423-3980
11505 Electron Dr
Louisville, KY 40299
Oxmoor Collision 38.2037644, -85.5452602.